How do I return an item?
How to return an item?
Please contact customer service for a RA (return authorization) number. Returns without an RA will not be processed.
E-mail: contact@starlasandals.com
Refund/Return Policy:
We accept returns for exchange or refund 7 calendar days after delivery of the product. In order for items to qualify for returns, items must be in unused condition which is defined but not limited to: without showing signs of wear or damage in any way, within 7 calendar days of the delivery date. Special order and sale items do not qualify for return unless otherwise specified. If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Customer is responsible for all shipping costs.
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